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Mowing, Edging & Blowing:
Mow front and back yard with commercial mulching mowers. Edge
along sidewalks and driveways with steel blade edger. Line
trim around flower beds, fences, trees (please protect as they can
become damaged from line trimmer), A/C units, and areas that are not
accessible with the mower. Blow sidewalk, driveway, and patio
areas clean.
Payment Terms:
Unless otherwise agreed with customers. All payments are due the
day the service has been rendered. Prices –if any- listed on the
Pricing page are for customers who pre-pay for services or who have
credit card information on file.
Customers with weekly or bi-weekly service, may set up a billing
account. Billing accounts are billed at the end of each
month. Please contact us at (804) 545-9077 or
customerservice@lawncaremaster.com
for details.
We accept the following methods of payment on-line.
Any returned check will incurred in a $35.00 extra charge.
Yard AccessYour gate must remain unlocked for the full day of your regularly
scheduled service. If you prefer not to unlock your gate, we
would recommend that you use a combination lock and that you provide
us with the password or combination. We are unable to send our
crews back or issue any credit for not mowing inside a locked fenced
area.
Pets and Yard Debris
Please let us know if you have any pets that are kept outside in
order that our crews may be aware of them. Our crews will make
every effort to not let your pet through the gate, but we cannot
guarantee your pet will not escape from your yard. Please
leave your pet inside on your scheduled service days. Please
pick up all pet droppings, toys, bones, large rocks, etc. the day
prior to your scheduled service. These items are very
hazardous if hit by the mower blades and can result in serious
damage to your property and our equipment, or serious injury to our
crew or others.
Service Days
We work Monday through Saturday. We are one of the only
companies that allow you select your day to have your lawn service
done. Once we are into the full growing season, our crews will
strive to arrive at approximately the same time each week.
Numerous factors can affect our schedule, therefore, we cannot
guarantee a specific time of day for each service. Please do
not water your lawn the day before, or the day you are scheduled, as
this may contribute to difficult mowing conditions, and prevent a
quality mowing.
Rain/Weather Delays
We do mow in light rain or after the rain lightens up. Should
you think that it is too wet to mow, please contact us to skip
service that day. If we have determined that the conditions
are too wet to allow a proper mowing, then you can expect us to
service your property later that day if the rain subsides. If
in our determination the conditions are too wet to service at all
for a day, our daily schedule for that week will change from the day
you are normally scheduled to the next day, including Saturday.
For example, if weather prohibited us from mowing on a Wednesday,
then the Wednesday scheduled service would be done on Thursday.
The Thursday schedule would be done on Friday; and the Friday
schedule would be done on Saturday.
Schedule Changes and Skips
We try to accommodate any scheduling changes you desire. If
for any reason, you need to re-schedule, cancel, or skip a service,
please contact us at least 24 hours in advance by telephone
(804-545-9077), email us at info@lawncaremaster.com
or our online automated scheduling services at
BOOK NOW
We will make every effort to make the change if you contact us
within 24 hours, however, we cannot guarantee the change. If
you have requested a skip service, your service will continue the
next week as usual. Our crews will not decide whether your
yard needs to be cut, so you will need to call or email us to cancel
or skip a scheduled mowing.
Service Cancellations
Our goal is customer satisfaction! You may cancel your service
at any time. Neither party is under any obligation to continue
service. It is our desire for you to be pleased with our
service and continue with our service each season. Should you
wish to cancel your service, please feel free to do so within 24
hours prior to appointment date, otherwise full rate charge will
apply. You may cancel your services in any of the following three
ways:
Telephone: (804) 545-9077
Email:
customerservice@lawncaremaster.com
Using Our Automated Service:
BOOK NOW
Lot Sizes
Our service pricing is based on the day of service that you choose,
and the size of your lot. There are two ways to determine the
size of your lawn:
Larger lots or lots with very steep areas, multiple levels, or any
lot outside the normal characteristics for our area, will require a
custom quote. Please contact us, and we will provide you with
a custom quote free of charge.
Property Damage
Please contact us immediately if there is any property that is
damaged by our crew. The most common damage is a sprinkler
head, drain cap, or valve cover. Upon your notification, we
will repair the damage in a timely manner.
* * * We will not
honor any request for repair expenses for damaged property that we
were not made aware of or allowed to repair in a timely
manner.* * *
If we are unable to repair the damage professionally, we will make
arrangement to hire someone who is qualified to make the repair.
To report any damage please contact us by phone or email
customerservice@lawncaremaster.com
Complaints
Our goal is total customer satisfaction! If our work is not
satisfactory, or you think we did not service your yard, we will
re-send the crew to re-mow your yard without additional charge.
The re-mow will be done either on the same day (time permitting) or
the next business day. Your notification of unsatisfactory
service must be received within 24-hours of the service. If
you do not notify us within 24-hours of the service, we will
consider the work satisfactory for the scheduled service.
Custom Services (Brush, Shrubs, Beds, & other
request)
We have two-men Bed & Brush crews that can
trim, clean, or install, your plants, beds, shrubs, or mulch in
order that you may enjoy them for the entire season. Lawn Care
Master™ is a very diverse lawn and landscape organization. We
are adding services to our menu continually. If you have a
needed service, please contact us for a custom quote.
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