Lawn
Care Master ™
Terms
of Service
Mowing,
Edging & Blowing:
Mow front and back yard with commercial mulching mowers. Edge
along
sidewalks and driveways with steel blade edger. Line trim around
flower
beds, fences, trees (please protect as they can become damaged from
line
trimmer), A/C units, and areas that are not accessible with the
mower.
Blow sidewalk, driveway, and patio areas clean.
Payment
Terms:
Unless
otherwise agreed with customers. All payments are due the day the
service
has been rendered. Prices –if any- listed on the Pricing page
are for
customers who pre-pay for services or who have credit card information
on file.
Customers
with weekly or bi-weekly service, may set up a billing account.
Billing
accounts are billed at the end of each month. Please contact us at
(804)
545-9077 or customerservice@lawncaremaster.com
for details.
We
accept the following methods of payment on-line.
Any
returned check will incurred in a $35.00 extra charge.
Yard Access
Your
gate must remain unlocked for the full day of your regularly scheduled
service. If you prefer not to unlock your gate, we would
recommend that
you use a combination lock and that you provide us with the password or
combination. We are unable to send our crews back or issue any
credit for
not mowing inside a locked fenced area.
Pets and
Yard Debris
Please
let us know if you have any pets that are kept outside in order that
our crews
may be aware of them. Our crews will make every effort to not let
your
pet through the gate, but we cannot guarantee your pet will not escape
from
your yard. Please leave your pet inside on your scheduled service
days. Please pick up all pet droppings, toys, bones, large rocks,
etc.
the day prior to your scheduled service. These items are very
hazardous
if hit by the mower blades and can result in serious damage to your
property
and our equipment, or serious injury to our crew or others.
Service Days
We
work Monday through Saturday. We are one of the only companies
that allow
you select your day to have your lawn service done. Once we are into
the full
growing season, our crews will strive to arrive at approximately the
same time
each week. Numerous factors can affect our schedule, therefore,
we cannot
guarantee a specific time of day for each service. Please do not
water
your lawn the day before, or the day you are scheduled, as this may
contribute
to difficult mowing conditions, and prevent a quality mowing.
Rain/Weather
Delays
We
do mow in light rain or after the rain lightens up. Should you
think that
it is too wet to mow, please contact us to skip service that day.
If we
have determined that the conditions are too wet to allow a proper
mowing, then
you can expect us to service your property later that day if the rain
subsides. If in our determination the conditions are too wet to
service
at all for a day, our daily schedule for that week will change from the
day you
are normally scheduled to the next day, including Saturday. For
example,
if weather prohibited us from mowing on a Wednesday, then the Wednesday
scheduled service would be done on Thursday. The Thursday
schedule would
be done on Friday; and the Friday schedule would be done on Saturday.
Schedule
Changes and Skips
We
try to accommodate any scheduling changes you desire. If for any
reason,
you need to re-schedule, cancel, or skip a service, please contact us
at least
24 hours in advance by telephone (804-545-9077), email us at info@lawncaremaster.com
or our online automated scheduling services at BOOK NOW
We
will make every effort to make the change
if you contact us within 24 hours, however, we cannot guarantee the
change. If you have requested a skip service, your service will
continue
the next week as usual. Our crews will not decide whether your
yard needs
to be cut, so you will need to call or email us to cancel or skip a
scheduled
mowing.
Service
Cancellations
Our
goal is customer satisfaction! You may cancel your service at any
time. Neither party is under any obligation to continue
service. It
is our desire for you to be pleased with our service and continue with
our
service each season. Should you wish to cancel your service,
please feel
free to do so within 24 hours prior to appointment date, otherwise full
rate
charge will apply. You may cancel your services in any of the following
three
ways:
1)
Telephone:
(804)
545-9077
2)
Email:
customerservice@lawncaremaster.com
3)
Using
Our
Automated Service: BOOK NOW
Lot Sizes
Our
service pricing is based on the day of service that you choose, and the
size of
your lot. There are two ways
to
determine the size of your lawn:
Larger
lots or lots with very steep areas, multiple levels, or any lot outside
the
normal characteristics for our area, will require a custom quote.
Please
contact us, and we will provide you with a custom quote free of charge.
Property
Damage
Please
contact us immediately if there is any property that is damaged by our
crew. The most common damage is a sprinkler head, drain cap, or
valve
cover. Upon your notification, we will repair the damage in a
timely
manner.
*
* * We will not honor any request
for repair expenses for damaged property that we were not made aware of
or allowed to repair in a timely manner.* * *
If
we are unable to repair the damage professionally, we will make
arrangement to
hire someone who is qualified to make the repair. To report any
damage
please contact us by phone or email customerservice@lawncaremaster.com
Complaints
Our
goal is total customer satisfaction! If our work is not
satisfactory, or
you think we did not service your yard, we do not give credits,
however, we
will re-send the crew to re-mow your yard without additional
charge. The
re-mow will be done either on the same day (time permitting) or the
next
business day. Your notification of unsatisfactory service must be
received within 24-hours of the service. If you do not notify us
within
24-hours of the service, we will consider the work satisfactory for the
scheduled service.
Custom
Services (Brush, Shrubs, Beds, & other request)
We have two-men Bed
& Brush crews that can trim,
clean, or install, your plants, beds, shrubs, or mulch in order that
you may
enjoy them for the entire season. Lawn Care Master™ is a
very diverse
lawn and landscape organization. We are adding services to our
menu
continually. If you have a needed service, please contact us for
a custom
quote.